PREPARED BY: PEGGY CHOU DATE OF MEETING: 08/03/2026
SUBJECT:
TITLE
CONSIDER ADOPTING RESOLUTION OF THE CITY COUNCIL OF THE CITY OF SAN PABLO AUTHORIZING THE CITY MANAGER TO EXECUTE A TWO-YEAR AGREEMENT WITH SUN RIDGE SYSTEMS THROUGH JUNE 30, 2028, AT A BUDGETED COST NOT TO EXCEED $247,921, TO FULFILL THE CONTINUED PROVISION OF CAD-RMS SOFTWARE SUPPORT SERVICES AS OUTLINED WITHIN THE EXISTING TRI-CITY DISPATCH SERVICES AND CAD-RMS AGREEMENT
CEQA: This proposed action is not a project as defined by CEQA.
Label
CITY MANAGER RECOMMENDATION
Recommendation
Adopt Resolution
Body
Compliance statements
FY 2025-2027 Council Priority Workplan Compliance Statements:
Strengthen Existing and New Technology Programs…to Enhance SPPD Crime-Reduction Goals, Community Policing, Mental Health, and Training Programs, and Preserve Regional Approach & Partnerships are adopted policy items contained in the FY 2025-27 City Council Priority Workplan, effective April 7, 2025.
BACKGROUND
On May 1, 2017, the San Pablo City Council approved Resolution 2017-078, authorizing the City Manager to execute the first Tri-City Consortium agreement with the cities of Pinole and Hercules, for the provision of Dispatch services and Computer Aided Dispatch / Records Management System (CAD/RMS) software and services. Under the Tri-City Consortium agreement, the Pinole Police Department provides dispatch communication services for the agencies, and the San Pablo Police Department provides San Pablo IT personnel support in acquiring, hosting, and maintaining IT infrastructure required for CAD/RMS and related software systems. All costs of associated Dispatch and CAD/RMS services, equipment, and infrastructure incurred by the Departments are shared by the Tri-City agencies under a cost-share formula established within the Tri-City Consortium agreement.
Since 2017, the San Pablo Police Department has benefited from the regional collaborative relationships established within the Tri-City Consortium. The shared provision of services has supported operational efficiency and sustainability of enhanced police services and emergency response for the San Pablo community. On May 15, 2023, the San Pablo City Council approved Resolution 2023-080, which authorized the City Manager to execute a five-year agreement with the Tri-City Consortium, thereby extending the Consortium’s shared provision of services through June 30, 2028.
On April 19, 2021, the San Pablo City Council approved a multi-year agreement with Sun Ridge Systems (“RIMS”), for the acquisition of an improved and fully-integrated CAD/RMS software system, mobile computing system, and field reporting system for the Tri-City Consortium agencies. After implementation and deployment of the “RIMS” system on April 7, 2022, the agreement for Service Support and Updates has been annually renewed through June 30, 2026 (Resolution 2025-046).
The RIMS software system is heavily utilized by staff on a daily basis for access to dispatch call details and confidential state-level database information (CLETS), report writing and field data entry, completion of state-mandated data reporting, facilitation of case management, and more. The RIMS system is a vital component of SPPD’s daily public safety operations, and the provision of RIMS service support and software updates is a necessity for continued operational efficacy.
The quoted cost for RIMS service support is $121,295 for FY 2026-27, and $126,626 for FY 2027-28, which is based upon the existing software modules utilized by the Tri-City agencies.
The Police Department seeks authorization from the City Council for the City Manager to execute the proposed RIMS Support Services Agreement for software support and update services with Sun Ridge Systems through June 30, 2028, at a budgeted total cost not to exceed $247,921.
PUBLIC SAFETY STANDING COMMITTEE
On July 22, 2026, staff presented the RIMS Support Services agreement to the Public Safety Standing Committee (Mayor Pabon-Alvarado and Vice Mayor Xavier). The funding sources for the proposed renewal agreement were identified from the Police Department’s FY 2026-27 and FY 2027-28 operating budget (Communications: 100-2110-42005, task code CAD-RMS). The committee recommended this item be forwarded to the City Council for formal consideration and approval.
FISCAL IMPACT
The annual costs of Dispatch services and the CAD/RMS infrastructure maintenance are shared amongst Consortium agencies using the cost-share model outlined within the Tri-City Dispatch Services and CAD/RMS Agreement, effective July 1, 2023.
The cost of the RIMS Support and Update services from July 1, 2026 - June 30, 2027, is $121,295, with a subsequent annual renewal cost of $126,626, for a total cost of $247,921 through June 30, 2028. This proposed expense is budgeted within the Police Department’s FY 2026-27 and FY 2027-28 operating budget (Communications: 100-2110-42005, task code CAD-RMS).
ATTACHMENTS:
Att. A. Resolution
Att. B. Proposed Sun Ridge Systems Agreement
Att. C. AGR Tri-City Dispatch Services